Help Center

Guardiané Support

Need help with the Guardiané app or parent dashboard? Browse common topics below or reach our team by email. We usually reply within one business day.

Linking your child's device

Open the child app on the device you want to link, tap "Scan to Link", and point the camera at the QR code shown next to your child's name in the parent dashboard sidebar.

Assigning learning modules

From Module Assignments → Assign Module, pick a child and a module, set a priority and optional due date, then tap Assign.

Reviewing access requests

When your child asks for app access, the request appears in the Access Requests tab. Tap Approve or Deny — for approvals you can also set a time limit and an optional reason.

What JoJo can help with

JoJo is the in-app chatbot for teen safety, mental health, and digital well-being questions. JoJo offers general guidance, not medical or legal advice.

Contact Support

support@guardiane.app

Click to compose an email

For urgent safety concerns about a child, please contact local emergency services. The in-app Crisis Management tab can help you do this quickly.

For partnership or general inquiries, email tingting.zhang@guardianeusa.com. Learn more about Guardiané on the product page.